Our Policies & Governance
Transparency, safety and highest standards of care are at the heart of everything we do.
At KTM Care, we are committed to maintaining robust operational frameworks and safeguarding standards. Below you will find key policy documentation outlining our commitments to safety, quality care, privacy and compliance.
Admissions and Attendance
Outlines our referral pathways, attendance expectations, absence reporting procedures and family support frameworks.
Behaviour, Relationships and Communication Policy
Establishes our person-centred approach to promoting positive interactions, effective communication and healthy relationships.
Complaints & Feedback Procedure
Provides clear guidelines for service users, families and partners on sharing feedback or raising formal concerns.
Data Protection & Privacy
Details how we handle, process, store, and protect personal data in strict compliance with UK GDPR standards.
Health and Safety
Sets our operational standards for maintaining safe environments, robust risk assessments and health protocols.
Personal Care Policy
Guides how we support personal care needs with compassion, dignity, privacy and respect for every individual.
Post-16 Learning Policy
Defines our educational and skill-building frameworks designed to support young adults transitioning into further learning and independence.
Safeguarding Children
Our comprehensive protection frameworks designed to keep vulnerable children and young people safe from harm and abuse.
Statement of Purpose
CQC Required
Sets out our legal aims, objectives, service structures, and regulatory details in full compliance with CQC registration requirements.
Require Full Document Copies or Assistance?
If you require alternative formats or specific policy documentation not listed here, please get in touch.